At Grihani Veda, we prepare and pack every order with care. Here’s what to expect from order confirmation to delivery.
Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Business days are Monday to Friday, excluding public holidays. For orders placed on weekends or public holidays, processing begins on the next business day.
Processing includes preparing, checking and packing your order before handing it over to our delivery partner. Processing time is separate from delivery time.
Shipping Locations
We currently ship to serviceable PIN codes across India.
Delivery availability depends on your exact PIN code and our courier partner’s coverage. If you are unsure whether we deliver to your location, please contact us before placing your order.
Estimated Delivery Timelines
The following delivery estimates begin after your order is dispatched:
| Location | Estimated delivery time |
|---|---|
| Metro cities: Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad and Kolkata | 3–5 business days |
| Rest of India, including Tier 2 and Tier 3 towns, excluding the regions listed below | 6–7 business days |
| North-East India and island territories, including Andaman & Nicobar Islands and Lakshadweep | 8–9 business days |
The first business day after dispatch counts as Day 1. Saturdays, Sundays and public holidays are not included in these estimates, although a courier may deliver on those days.
Please allow 1–3 business days for processing in addition to delivery time.
Delivery schedules depend on your actual PIN code. Outlying areas near metro cities may follow a different courier schedule.
These timelines are estimates, not guaranteed arrival dates. Weather conditions, festive demand, public holidays, transport disruptions, government restrictions and local courier availability may affect delivery.
Shipping Charges
Applicable shipping charges are displayed at checkout before payment. Please review your shipping charges and final order total before confirming your purchase.
Order Tracking
Once your order is dispatched, tracking details will be shared using the contact information provided at checkout.
Please ensure your mobile number and email address are correct. Tracking updates may take some time to appear after the courier receives your parcel.
If you have not received tracking details after the processing period, please contact us with your order number.
Customised, Pre-Order & Bulk Orders
Customised, made-to-order, pre-order and bulk purchases may require additional preparation time. The standard processing timeline may not apply to these orders.
Timelines depend on the products, quantity, packaging and customisation required. An estimated schedule will be shared before you confirm your order.
For corporate gifting, wedding favours, event orders or purchases needed by a particular date, please contact us before ordering so we can discuss your requirements and check feasibility.
Correct Shipping Information
Please provide your complete delivery address, including:
- Recipient’s full name.
- Flat or house number and building name.
- Street and locality.
- City, state and correct six-digit PIN code.
- A reachable mobile number.
- A nearby landmark, where helpful.
If you notice an error after placing your order, contact us immediately with your order number and corrected details.
We will try to accommodate changes before dispatch. Once an order has been handed to the courier, address changes may not be possible and may cause additional delays or charges.
Missed Deliveries & Returned Parcels
Please keep your phone reachable and ensure someone is available to receive your parcel.
If you miss a delivery attempt, follow the courier’s instructions or contact us for assistance. Additional delivery attempts depend on the courier’s policy.
If a parcel is returned because of an incorrect or incomplete address, refusal or unsuccessful delivery attempts, we will review the reason and explain the available next steps.
Any applicable reshipping charges will be communicated before another dispatch is arranged. If the return results from an error by us or our delivery partner, we will help resolve it without charging you for that error.
Delayed or Missing Orders
If your order exceeds the estimated delivery period, please contact us with your order number and tracking details. We will follow up with the courier and help investigate.
If tracking shows “Delivered” but you have not received your parcel, please check with household members, reception or building security. If it still cannot be located, notify us promptly so we can raise the issue with the courier.
Damaged or Leaking Products
Please record a clear, continuous unboxing video before opening your parcel. Video proof is required for our damage review process.
The video should show:
- The unopened parcel, including its outer packaging and shipping label.
- The opening of the parcel in one continuous recording, without cuts or edits.
- The products received and any visible damage or leakage.
If your order arrives damaged or leaking, please contact us within 48 hours of delivery with your order number, the complete unboxing video and clear photographs of the affected products and packaging.
Please retain the products, outer packaging and shipping label until we have reviewed your request.
If the parcel appears visibly opened or badly damaged before you accept delivery, you may refuse it. Please notify us promptly and share photographs if possible; an unboxing video is not expected for a parcel you refuse unopened.
Please refer to our Refund & Returns Policy for the review process and available remedies. These procedures do not limit your applicable statutory consumer rights.
Incorrect or Missing Products
If you receive an incorrect product or an item is missing, please contact us within 48 hours of delivery with your order number, photographs of the items received and packaging, and your unboxing video.
Please keep all products and packaging until we have reviewed the issue. We will check your order and explain the next steps.
Need Assistance?
For tracking, delivery concerns, customised orders or bulk enquiries, contact us through our Contact Us page or WhatsApp us on +91 96198 22508.
Please include your order number, if available, so we can assist you faster.