At Grihani Veda, we prepare and pack every order with care. If there is an issue with your purchase, please contact us within 7 days of delivery so we can review it and help.
This reporting window applies to order-related concerns. It is not a general change-of-mind return policy.
When Can You Request a Return or Replacement?
You can raise a request if:
- You received the wrong product.
- A product arrived expired.
- A product arrived damaged, leaking or tampered with.
- An item is missing from your order.
- You suspect a product defect or quality issue.
Unboxing Video Required
Please record a complete, continuous unboxing video before opening your parcel. Video proof is required for our standard review of damaged, leaking, incorrect or missing-product claims.
The video must clearly show:
- The unopened parcel, outer packaging and shipping label.
- The package being opened from the beginning.
- All products received.
- Any visible damage, leakage or other issue.
The recording must be clear and without cuts, pauses or edits. Photographs should also be provided but do not replace the video requirement for our standard review.
Please retain the products, packaging and shipping label until your request is resolved.
How to Raise a Request
WhatsApp us on +91 96198 22508 or contact us through our Contact Us page within 7 days of delivery, providing:
- Your order number.
- Your name and contact details.
- A brief description of the issue.
- The complete unboxing video.
- Clear photographs of the affected products and packaging.
- A photograph of the batch number and expiry date, where relevant.
If you cannot locate your order number, share the contact details used when placing the order so we can help identify it.
Product Quality Concerns
If you notice a suspected defect or quality issue after opening the product, stop using it and contact us promptly. Share the batch details, a description of the concern and relevant photographs or video.
An unboxing video may not capture a defect that becomes apparent later. Such concerns will be reviewed using the available evidence.
Review & Return Process
We will review the information provided and contact you if further details are needed.
Please do not send products back without contacting us first. If a return is required, we will explain the collection or shipping arrangements.
For verified damaged, defective, expired or incorrectly supplied products, we will cover the necessary return and replacement shipping costs.
Replacements
After verification, we will normally offer a replacement of the affected item, subject to availability and your applicable consumer rights.
For a verified missing-item claim, we will arrange to send the missing product or provide an appropriate refund.
We will confirm the resolution and estimated dispatch timeline with you. A different product will only be offered with your agreement.
Refunds
If a replacement is unavailable, cannot reasonably be arranged, or a refund is otherwise required under applicable law, we will arrange an appropriate refund.
Approved refunds will be issued to the original payment method. We will confirm the amount and expected processing timeline when the refund is approved. Bank or payment-provider processing may affect when the amount appears in your account.
Where only part of an order is affected, the refund will normally cover the affected item or items. Any applicable shipping refund will be explained during the review.
Non-Returnable Purchases
Due to the hygienic nature of personal-care products, we do not ordinarily accept returns or exchanges for:
- Change of mind.
- Selecting the wrong product when ordering.
- Personal preferences regarding fragrance, colour or texture.
- Individual results not meeting expectations, where the product matches its description and is not defective.
- Opened, used or partially consumed products without a product issue.
These exclusions do not apply to valid claims involving damaged, defective, expired, incorrect or misdescribed products.
Handmade Variations
Slight variations in colour, fragrance, texture or appearance may occur between handmade batches. These alone do not indicate a defect, provided the product meets its stated description and quality.
If you suspect a quality issue, please contact us for review.
Order Cancellations
Regular orders may be cancelled before they have been packed or dispatched, whichever happens first.
Contact us promptly with your order number. Cancellation is confirmed only after we have checked the order status and acknowledged your request.
Customised and made-to-order purchases cannot be cancelled after confirmation, except where applicable consumer rights require otherwise.
Refusing a parcel is not the same as an approved cancellation. Please refer to our Shipping & Delivery Policy for returned-parcel arrangements and any applicable shipping charges.
Your Consumer Rights
Our reporting and evidence requirements help us investigate concerns. Missing video evidence or reporting an issue after 7 days does not automatically exclude a valid claim under applicable consumer law.
Nothing in this policy limits your statutory consumer rights.
Contact Us
For assistance, WhatsApp +91 96198 22508 or use our Contact Us page.
Please include your order number and supporting details so we can help you efficiently.