Terms & Conditions

Last updated: 12 October 2026

Welcome to Grihani Veda — Herbal. Honest. Handmade.

Throughout these terms, “we”, “us” and “our” refer to Grihani Veda.

By using our website or placing an order, you agree to these Terms & Conditions and our Privacy Policy, Shipping & Delivery Policy, and Returns, Replacements & Refunds Policy.

Please read these terms before purchasing. Nothing in these terms limits your rights under applicable consumer law.

1. Using Our Website

You must be at least 18 years old and legally capable of entering into a contract to place an order independently. Purchases for minors must be made by a parent or legal guardian.

Please provide accurate information when placing an order or contacting us.

You must not use our website for fraudulent transactions, unlawful activities, unauthorised access or actions that disrupt its operation.

If you create an account, please keep your login details secure and notify us if you suspect unauthorised use.

2. Product Information

We aim to provide accurate product descriptions, ingredient lists, usage instructions, photographs and prices.

Before purchasing, please review the information for each product, including its ingredients, size, suitability, age recommendations and precautions.

Colours may appear slightly different depending on lighting and screen settings. Props or accessories shown in photographs are not included unless expressly stated in the product listing.

We will not substitute a different product without your agreement.

3. Handmade Variations

Our products are handcrafted in small batches. Minor variations in colour, fragrance, texture, shape or appearance may occur due to natural ingredients and the making process.

These variations alone do not indicate a defect, provided the product meets its stated description, quantity and quality requirements.

If you notice an unusual change or suspect a quality issue, please contact us for review.

4. Orders & Payments

All orders must be prepaid using the payment methods available at checkout. We do not currently offer Cash on Delivery or Partial Cash on Delivery.

Orders are subject to successful payment, product availability and acceptance by us.

Please check your products, quantities, delivery address and contact details before completing payment.

An automated order acknowledgement confirms receipt of your order. If we cannot fulfil it, we will notify you and arrange a refund of any payment collected for the cancelled items.

We may decline or cancel an order for a reasonable reason, including unavailable stock, suspected fraud, an unserviceable delivery address or a significant technical or pricing error.

5. Prices & Promotions

All prices are displayed in Indian Rupees (INR). Applicable taxes, shipping charges and the final amount payable will be shown before payment.

Prices and offers may change for future purchases. These changes will not retrospectively increase the price of an accepted order.

If a pricing or listing error affects your order, we will contact you before proceeding. You may accept the corrected details or cancel the affected items for a refund. We will not collect additional payment without your agreement.

Discount codes, combo offers, promotional gifts and other offers are subject to the conditions stated with each promotion.

6. Shipping & Delivery

Order processing, shipping charges, estimated delivery timelines, tracking and unsuccessful deliveries are explained in our Shipping & Delivery Policy.

Please review that policy before placing an order and ensure your delivery information is complete and correct.

7. Returns, Replacements, Refunds & Cancellations

Cancellation requests, product concerns, returns, replacements and refunds are handled in accordance with our Returns, Replacements & Refunds Policy.

Please review that policy for eligibility, reporting timelines, supporting evidence requirements and the resolution process.

8. Customised & Bulk Orders

Customised, made-to-order, pre-order, corporate gifting and bulk purchases may have different preparation times and payment arrangements.

The products, quantities, packaging, pricing and estimated schedule will be agreed before you confirm your order.

Please check names, messages, designs and other customisation details carefully before approving them. Changes requested after approval may affect the price or delivery schedule and may not always be possible.

Any special order terms will be shared before purchase and will not override applicable consumer rights.

9. Product Use & Suitability

Use each product only for its stated purpose and follow the directions, precautions and age guidance on its label.

Unless specifically labelled otherwise, our products are intended for external use only. Avoid contact with eyes unless the product is specifically intended for that use.

Keep products out of reach of young children. Products intended for children should be used under adult supervision and in accordance with their stated age guidance.

Please review the ingredients before use and avoid products containing ingredients to which you have a known allergy. Herbal or natural ingredients can also cause sensitivities.

We recommend a patch test before first use, following any product-specific instructions. A patch test does not guarantee that a reaction will not occur.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical advice.

10. Product Disclaimer

Information on our website is provided for general product and self-care guidance. It does not replace advice from a qualified healthcare professional.

Our cosmetic products are not intended to diagnose, treat, cure or prevent disease.

Individual results may vary depending on skin or hair type, sensitivities, usage and other factors. We do not guarantee a particular result.

If you have a medical condition or concerns about product suitability, including during pregnancy or breastfeeding, seek advice from a qualified healthcare professional.

These precautions do not remove our responsibility for defective products or other obligations under applicable law.

11. Storage & Handling

Follow the storage directions and expiry or use-before information provided with each product.

Unless the label states otherwise, store products in a cool, dry place away from direct sunlight, excessive heat and moisture.

Keep containers closed when not in use. Use clean hands or suitable applicators and avoid introducing water or contaminants.

Do not use products that appear spoiled or have passed their stated expiry date.

12. Reviews & Customer Content

Reviews should reflect your genuine experience. Please do not submit misleading claims, abusive content, another person’s private information or material you do not have permission to share.

When you submit a review for publication, you permit us to display it with the name or display name you provide. Private order and contact details will not be published as part of your review.

We may moderate spam, unlawful content and content that violates these terms. We will not alter the meaning of a review or remove it solely because it is negative.

We will seek separate permission before using your photographs, videos or testimonials in advertising beyond their intended review publication.

13. Intellectual Property

Our branding, logo, original photographs, product descriptions, written content and website designs belong to Grihani Veda or their respective owners.

You may browse the website and share links for personal, non-commercial purposes. Protected content must not be copied, altered, reproduced or commercially used without permission, except where permitted by law.

14. Privacy & Third-Party Services

Our Privacy Policy explains how we collect, use and handle personal information.

We use third-party providers for services such as payments and delivery. Their services may also be subject to their own terms and privacy practices.

External links are provided for convenience. We do not control the content or practices of external websites.

Using third-party providers does not remove our responsibility for obligations we owe to you.

15. Website Availability & Liability

We aim to keep our website accurate and available. However, maintenance, technical problems or service disruptions may occasionally affect access.

To the extent permitted by law, we are not responsible for losses caused solely by misuse of the website or products, or failure to follow clear usage and storage instructions.

Nothing in these terms excludes responsibility for defective products, misleading descriptions, negligence or any liability that cannot legally be excluded.

16. Governing Law & Disputes

These terms are governed by the laws of India.

Please contact us if you have a concern so we can try to resolve it. This does not prevent you from approaching a competent consumer commission, court or other authority available under applicable law.

17. Changes to These Terms

We may update these terms to reflect changes to our products, services or legal requirements. The revised terms and updated date will be published on this page.

Changes apply prospectively and will not reduce rights relating to orders already placed.

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Contact & Customer Support

For questions about these terms, order assistance or complaints, please email care@grihaniveda.com.

Include your order number, where applicable, and a brief description of your concern so we can assist you efficiently.

Support hours: Monday to Saturday, 10:00 AM–7:00 PM IST.

Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with applicable requirements.